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faqs

Ticket enquiries

In the event of a cancelled event, refunds will be in accordance with the promoter’s T&Cs at their discretion. Kindly contact them and/or your ticket agent.

All tickets will be checked and scanned on entry, and can either be printed or displayed on your mobile.

Please bring a valid form of photographic ID with you to the event. Please note, we only accept valid passports, foreign national ID cards or driving licences as identification and/or proof of age.

If there is a name on your ticket, you must provide valid photographic ID to match this name.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.

If you purchased through the UNO website, your ticket provider will be Tixify. Get in touch through their online customer care chat – https://tixify.live/help

Please access your account on your ticket provider website and try to download the ticket directly from there.

If you still can’t see your tickets, please contact your ticket provider directly for assistance.

CONDITIONS OF ENTRY

All tickets will be checked and scanned on entry.

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without a refund. You are entitled to refuse the search and leave the venue at any point.

Once you have left the venue, re-admittance will not be permitted.

UNO operates a strict zero tolerance drugs policy. Searches will be conducted upon entry to the venue as a mandatory requirement.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We retain the right to share your information with appropriate authorities if we suspect any illegal activity or criminal behaviour.

Most shows at the venue have a last entry time – Please observe this before buying your ticket, as we cannot guarantee entry after last entry.

We only accept a valid passport, foreign national ID cards or driving license as identification and/or proof of age. If there is a name on your ticket, you must provide valid photographic ID to match this name

We do not allow bags or rucksacks on site that are bigger than an A4 piece of paper (21cm x 30cm). If you bring a bag or rucksack larger than this to site you will not be permitted entry onto site with it.

Please only bring essential items with you to the venue.

Outside food and beverages are not permitted within UNO. However, our venue offers an extensive array of excellent food vendors, including options suitable for vegans and vegetarians.

Please be aware that the following items are strictly prohibited from being brought into the venue:

Light-up devices (including but not limited to: fairy lights, flags, banners, signs, inappropriate branded items, and any other items deemed unsafe or posing a risk to public safety and/or security)

Professional cameras and recording equipment

Illegal substances, legal highs, or any other psychoactive substances

Food or any form of liquid (including drinks)

Bottles

Weapons

Ammunition

Explosives

Horns

Whistles

Drums

Fireworks

Any other article that may be used as a weapon or missile, or which may, in our opinion, cause danger or disruption to visitors at the venue (regardless of legality or specific purposes)

We reserve the right to confiscate any prohibited items. Individuals found in possession of such items will be denied admission, ejected from the venue, and may face prosecution. No refunds will be provided to customers refused admission due to possession of prohibited items.

If you have valid reasons for needing to bring prohibited items into the venue, please contact us in advance at hello@unomalta.com

GENERAL ENQUIRIES:
EVENT SHOWS

We accept both cash and card payments.

Within the designated outside smoking areas, yes.

If you are caught smoking or vaping anywhere indoors, you will be ejected from the venue without a refund.

Our Privacy & Cookies Policy can be found here.

ACCESSIBILITY

Yes, all areas in UNO are wheelchair accessible; Including Mainroom, Mainroom VIP upper-deck, Treehaus, Heart and Roots.

TRAVEL, GETTING HERE AND PARKING

UNO Malta, Crafts Village, Ta’Qali, Attard ATD, 4000

UNO is located at Crafts Village, Ta’Qali, Attard. Accessible from Vjal L-Istadium Nazzjonali or Hemsija road.

The Routes 56, 186 and 202 serve the venue, and stop at “Villagg,” which is situated outside the main entrance.

The taxi pick up and drop off area is located outside the main entrance of the venue. Use the name UNO Malta, to search for the venue on the taxi app. We suggest using Bolt Taxi.

There is no parking spaces available at UNO, but there are two parking areas run by third parties in close proximities.

LOST PROPERTY

Please email hello@unomalta.com with a clear description of your lost item and the event in which you misplaced it.

We often deal with a large number of lost property requests, so please be patient while we go through all items.

UNO keep lost and found items for a maximum of three weeks. Valuable items may be held for a longer period. Items such as passports, IDs and mobile phones are securely disposed of if not collected within the stated time frame of three weeks.

Please note we are not responsible for any personal items lost on site.

THE VENUE

UNO holds up to a capacity of 8,000 people across four clubs.

UNO is a hybrid, flexible space that is suitable for almost any hire and event type, including conferences, exhibitions, brand & product launches, corporate parties, culture & ticketed events, fashion, awards & dinners, filming, photography and set builds.

Email the team at hello@unomalta.com to organise a private viewing or virtual tour of the space.

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